Cosmacure takes your privacy extremely seriously and is committed to upholding the highest standards of data protection at all times.

COOKIES

1. WEBSITE FUNCTIONALITY COOKIES These cookies are essential for you to move around the website and use core features, such as adding items to your shopping basket.
2. WEBSITE ANALYTICS COOKIES

We rely on these cookies to track and evaluate how visitors use our site. The information helps us make continuous enhancements to the website and create a better overall shopping experience for you.

3. CUSTOMER PREFERENCE COOKIES These cookies remember choices you make while browsing or shopping (for example, your username, preferred language, or location). This creates a smoother, more intuitive, and personalised experience tailored to you.

By using our website, you consent to us placing these cookies on your device and retrieving them on future visits. If you wish to remove cookies already stored on your computer, consult the help and support section of your web browser for guidance on locating and deleting cookie files. More information on managing cookies is available at www.aboutcookies.org. Please note that deleting or disabling our cookies may prevent you from accessing certain areas or functions of the site.

Privacy Policy

1. ABOUT US
   This is the Privacy Policy of Cosmacure (“Cosmacure”, “we”, “our”, “us”). We operate the website www.cosmacure.com. We are Medical Skincare Developments (UK) Limited, a company registered in England and Wales under company number 16974832. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. You can contact us at hello@cosmacure.com (we are available Monday to Friday, 9:30am to 6:00pm GMT).
2. ABOUT THIS PRIVACY POLICY AND YOUR CONSENT
   We fully respect the privacy of our online visitors and customers (“you”, “your”) and recognise how important it is to safeguard the personal information we collect. This Privacy Policy explains how we gather, store, and process your personal data so you can make informed decisions about how we handle it.

By visiting our site, creating an account, or placing an order, you accept and agree to the practices described in this Privacy Policy and our Terms and Conditions. If you are under 18, please ask a parent or guardian to read Cosmacure’s Privacy Policy and Terms and Conditions and obtain their consent before you register or make a purchase.

This Privacy Policy applies only to our own website. It does not cover websites operated by other companies or partners we may work with. Please review their privacy policies before sharing any information with them.

3. WHAT PERSONAL DATA WE COLLECT AND HOW WE USE IT
   Cosmacure collects personal information directly from you in various ways, for instance when you place an order, send us a message, or submit details via the site. We may also use your information to keep you updated on marketing offers, but only in line with the preferences you have chosen (see section 5 below). In addition, we use personal data to operate and improve our business and website, maintain internal records, and create anonymous statistical information about site usage that does not identify any individual.

We may generate or collect personal data ourselves when you register, use our services, place an order, or complete a transaction (including payments, deliveries, returns, or exchanges). This information enables us to process your order and keep you informed of its progress.

We may also share personal data with third parties where necessary to fulfil orders, process payments, arrange delivery or returns, or perform our contractual obligations. When you visit and use the website we automatically receive information sent by your browser and collect data through cookies and similar tracking technologies (see the “Cookies” section above for details).

For any saved card details, we store only the card type, the last four digits, and the expiry date. These details are never shared with third parties except as required for secure payment processing through our payment provider’s platform. To keep your shopping experience safe and secure, Cosmacure uses Secure Socket Layer (SSL) encryption technology.

4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
   We never sell your personal details to third-party marketing companies. We may share your data with trusted third parties (including service providers and intermediaries) only where it is necessary to process an order, provide a service, carry out checks, handle payments, arrange delivery or returns, enforce contracts, or manage any claims.

Saved card details are never shared with third parties beyond what is required for payment processing and are used solely to complete your order via our secure payment partner’s systems. Cosmacure uses Secure Socket Layer (SSL) technology to ensure your transactions remain safe, simple, and secure.

If any part of the website is clearly designed to make information public (for example, a public forum or review section), any details you provide in those areas will be disclosed publicly as intended. We may also disclose personal data to government authorities, regulators, or other bodies when required by law, for the administration of justice, or where reasonably necessary to protect vital interests.

5. MARKETING AND OPT-OUT OPTIONS We may use your contact details to send you updates by email or other methods about new products, features, special offers, promotions, contests, or events that may interest you. When you create an account or place an order, you will have the chance to choose whether or not to receive these communications.

We do not sell or share your details with third parties for their own marketing purposes. Any marketing messages you subscribe to will come directly from Cosmacure.

You can unsubscribe from any marketing or service updates at any time. Every email we send includes a simple one-click unsubscribe link. You can also adjust your preferences or opt out of all emails by logging into your “My Account” page.

6. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION If you have any concerns that the personal information we hold about you is inaccurate or incomplete, please contact us by email at hello@cosmacure.com and we will correct your details promptly.
   
   
7. PROTECTING YOUR PERSONAL INFORMATION We take reasonable steps to keep your information secure, including appropriate technical and organisational safeguards. When you place an order or access your account, we use Secure Socket Layer (SSL) encryption to protect data in transit. We only store the card type, last four digits, and expiry date for saved payment methods, and these details are processed securely through our payment partner’s platform. All credit and debit card transactions are handled via a secure online payment gateway that encrypts your card information in a protected environment.
   
   
8. YOUR LEGAL RIGHTS We process your personal data in accordance with the United Kingdom Data Protection Act 1998 and the United Kingdom Privacy and Electronic Communications (EC Directive) Regulations 2003.

Under the Data Protection Act you have the right to ask us whether we are processing your personal data, to receive a description of the data we hold, the purposes for which we use it, the types of recipients it may be disclosed to, and to request a copy of that data. We may charge a statutory fee (currently £10) for supplying this information. In some cases the law allows us to refuse the request, in which case we will explain why.

You also have the right to request that we stop using your personal data for any purpose that is causing you unwarranted substantial damage or distress, to stop direct marketing, or to correct, erase, block, or update inaccurate information.

These rights are overseen by the Information Commissioner’s Office (www.ico.gov.uk) in the United Kingdom. You may also be entitled to claim compensation for any damage you suffer. If you have a complaint, you can seek assistance from the regulator.

9. QUESTIONS OR COMPLAINTS If you need more information about our Privacy Policy, please visit the “Contact” page on our website or email us at hello@cosmacure.com.
10. LEGAL STATUS OF THIS PRIVACY POLICY This Privacy Policy does not form part of any contract, create contractual rights, or amount to any inducement to enter into a contract. Your rights under this policy are limited to any non-contractual duties of confidentiality or other legal rights you may have.

We may update this Privacy Policy from time to time by publishing a revised version on our website. We recommend you check the site periodically for the latest version.

Terms and Conditions

Please read these terms and conditions carefully before using the Cosmacure website.

These terms of use were last updated on [insert current date].

This page provides information about us and the legal terms and conditions (“Terms”) that apply when we sell any of the products (“Products”) listed on our website (“our site”) to you.

These Terms govern any contract between us for the sale of Products to you (“Contract”). Please read them carefully before placing an order. You will be asked to accept these Terms before completing your purchase.

We recommend you print or save a copy of these Terms for future reference.

We may update these Terms from time to time as explained in clause 7 below. Please check them each time you place an order to ensure you understand the Terms that will apply. These Terms were most recently updated on [insert current date].

These Terms, and any Contract between us, are provided only in English.

INFORMATION ABOUT US

We operate the website www.cosmacure.com. We are Medical Skincare Developments (UK) Limited, a company registered in England and Wales under company number 16974832. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

PRODUCTS AND AVAILABILITY

2.1 We make every effort to ensure that product images on our site accurately represent the items for sale. However, slight variations may occur due to differences in computer screens, photography, lighting, or the handmade nature of certain products. Medical Skincare Developments (UK) Limited cannot be held responsible for minor inaccuracies arising from these factors.

2.2 All products offered are subject to availability.

2.3 You can check stock levels on each product page. Items that are out of stock will be marked as “sold out”. Occasionally this may affect availability. If an item you ordered becomes unavailable, we will contact you as soon as possible (and within the delivery timeframe below) by email or phone. We will offer you a suitable alternative or the option to cancel the order without charge. If your card has already been charged, we will issue a refund promptly.

2.4 We reserve the right to change the range of products offered on the site at any time without prior notice.

2.5 We reserve the right to refuse or cancel orders from customers with whom we have an ongoing dispute or whom we reasonably consider unsuitable (for example, due to previous breaches of our terms or any other legitimate reason).

USE OF OUR SITE

3.1 Your use of our site is governed by:
3.2 These Website Terms and Conditions;
3.3 Our Privacy Policy; and
3.4 Our Cookie Policy.

Please read these documents carefully as they contain important information that applies to you.

HOW WE USE YOUR PERSONAL INFORMATION

4.1 We process your personal information strictly in accordance with our Privacy Policy. Please read it for full details.

CONSUMER PROVISIONS

5.1 You must be at least 18 years old to purchase Products from our site. 5.2 You have statutory rights if Products are faulty or not as described. These rights are not affected by anything in these Terms. Advice is available from your local Citizens’ Advice Bureau or Trading Standards office.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 Our checkout process lets you review and correct any errors before submitting your order. Please check each step carefully. 6.2 The Contract is formed when you click “Confirm” or the equivalent button. Once confirmed, your order is submitted for processing and can only be changed or cancelled as set out in these Terms or as required by law. 6.3 Your confirmation of the order constitutes acceptance of these Terms and Conditions. 6.4 Our records of the transaction are conclusive evidence of the details of the Contract. In any dispute, our data will be accepted as proof of the transaction.

OUR RIGHT TO VARY THESE TERMS

7.1 We may revise these Terms when necessary because of: 7.1.1 changes in our payment methods; 7.1.2 changes in relevant laws or regulations; or 7.1.3 any other reasonable business reason. 7.2 The Terms in force at the time you place an order will apply to that Contract. 7.3 When we update these Terms we will note the new version and date at the top of the document.

YOUR RIGHT OF CANCELLATION

NOTE: This clause 8 applies only if you are a consumer resident in the UK. If you are ordering from outside the UK, please refer to clause 10. 8.1 You have a legal right to cancel the Contract within the period set out in clause 8.3 below. This means you can change your mind and receive a full refund (subject to the conditions below). 8.2 This right does not apply to made-to-order, customised, or personalised products, nor to certain items such as fragrances or candles where transportation restrictions apply. 8.3 The cancellation period begins on the date we confirm your order and lasts for 7 working days (excluding Saturdays, Sundays, and public holidays) starting the day after you receive the Products. 8.4 To cancel, please email us at hello@cosmacure.com. We recommend you keep a copy of the cancellation notice. Cancellation takes effect on the date you send the email. 8.5 We recommend you return the Products in their original, unused condition with all original packaging, using a secure and trackable shipping method. Returns should be sent to: Cosmacure c/o [insert return address]. You are responsible for the cost and risk of return shipping unless otherwise stated. 8.6 Provided the Products are returned in accordance with these conditions, we will refund the full value of the Products (minus original shipping costs) within 30 days of receiving your cancellation notice. 8.7 This cancellation right must be exercised by formal written notice within the 7-working-day period described above.

RETURNS

NOTE: If you are ordering from outside the UK, the cancellation right in clause 8 does not apply. Your return rights are limited to the provisions in this clause 9. 9.1 You must inspect the Products immediately upon receipt. If they are damaged, defective, or incorrectly supplied, you must notify us by email at hello@cosmacure.com as soon as possible, and in any event within a reasonable time, providing details of the issue. 9.2 We may, at our discretion, allow exchanges for non-faulty items once, subject to the conditions below. 9.3 All returns must be made in one shipment and within 30 days of delivery. Fragmented returns may incur extra costs. 9.4 You are responsible for all import duties and taxes on international orders. We cannot refund these charges. 9.5 We recommend you retain proof of postage. 9.6 Refunds will be issued to the original payment card and may be subject to deduction for any damage or deterioration to returned goods. 9.7 Card refunds can take up to 10 business days to appear on your statement, depending on your card issuer. 9.8 This returns policy does not affect your statutory legal rights.

PRICE OF PRODUCTS AND DELIVERY CHARGES

10.1 We make every effort to ensure prices are correct. If we discover an error in the price of Products you have ordered, we will contact you and give you the option to proceed at the correct price or cancel the order. If we cannot contact you, we will treat the order as cancelled and notify you in writing. If the pricing error is obvious and unmistakable, we are not obliged to supply the Products at the incorrect lower price. 10.2 UK VAT is included in the price for orders delivered within the UK. 10.3 International orders are handled under clause 11.

INTERNATIONAL SALES AND DELIVERY

11.1 We ship on a DDU (Delivered Duty Unpaid) basis to selected destinations outside the UK. Prices shown on the website include UK VAT; this will be removed at checkout for international orders. You are responsible for all import duties, taxes, and customs charges, which must be paid at checkout where applicable. 11.2 You must comply with all laws and regulations of the destination country. We accept no liability if you breach any such laws. 11.3 Certain products (including those containing CITES-restricted materials) cannot be shipped outside the UK. We will indicate this on the product page where possible. You may need to remove such items from your cart or change your delivery country to proceed.

SHIPPING INFORMATION

12.1 Orders are normally processed and shipped within one working day of receipt. Orders placed before 14:00 London time on a working day will usually be dispatched the same day, unless prevented by circumstances beyond our control. 12.2 Delivery is completed when the Products reach the address you provided. 12.3 Once an order is placed, the delivery address cannot be changed. 12.4 We may need to verify your payment details with your card issuer before dispatching. 12.5 We insure goods while in transit until delivery. A signature is usually required, at which point responsibility passes to you. If you nominate another recipient, their signature (or evidence of delivery at the given address) will be accepted as proof of delivery. 12.6 Some carriers offer signature-free options. If you select this and the parcel is left in a safe place or with a neighbour, you accept full responsibility for any loss or damage after delivery.

HOW TO PAY

13.1 We accept payment by the following cards: Visa, Visa Debit, Mastercard, Maestro, and American Express. 13.2 Payment must be made in full at the time of ordering.

OUR LIABILITY IF YOU ARE A CONSUMER

14.1 This clause applies only if you are a consumer. 14.2 We are responsible for foreseeable loss or damage caused by our breach of these Terms or our negligence, but not for unforeseeable losses. 14.3 Products are supplied for domestic and private use only. We accept no liability for any commercial, business, or resale use, including loss of profit, business interruption, or loss of business opportunity. 14.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, breach of the terms implied by section 12 of the Sale of Goods Act 1979, breaches of sections 13–15 of that Act, or defective products under the Consumer Protection Act 1987.

EVENTS OUTSIDE OUR CONTROL

15.1 We will not be liable for any failure or delay in performance caused by an Event Outside Our Control. 15.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including strikes, civil unrest, war, terrorism, fire, flood, epidemic, or failure of transport or telecommunications networks. 15.3 If such an event occurs we will contact you as soon as possible and our obligations will be suspended for the duration of the event. We will arrange a new delivery date once the event has ended.

COMMUNICATIONS BETWEEN US

16.1 “In writing” includes email. 16.2 If you need to contact us to cancel an order or for any other reason, please email hello@cosmacure.com or write to us at our registered office address. 16.3 We will contact you by email where appropriate.

OTHER IMPORTANT TERMS

17.1 We may transfer our rights and obligations under the Contract to another organisation without affecting your rights. 17.2 You may only transfer your rights or obligations if we agree in writing, except that you may transfer the benefit of the Contract to a gift recipient without our consent (but you must notify us). 17.3 No third party has any rights to enforce these Terms except as expressly stated for gift recipients. 17.4 If any part of these Terms is held to be unlawful or unenforceable, the rest will continue in full force. 17.5 Any failure or delay by us to enforce our rights does not mean we have waived them. 17.6 These Terms are governed by English law. For consumers, the courts of England and Wales will have non-exclusive jurisdiction (or the courts of Northern Ireland or Scotland if you live there). For business customers, the courts of England and Wales will have exclusive jurisdiction. 17.7 We do not keep a separate filed copy of the Contract.

Thank you for shopping with Cosmacure. If you have any questions about these Terms or our Privacy Policy, please contact us at hello@cosmacure.com.